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Customer Care

Customer support
phone: If you have any questions please feel free to contact us by calling toll-free 707 887-2825. If a representative is not available when you call we will try to respond within 24 hours.
email: You can email us with any questions at info@alacartejewelry.com

Hours
Monday - Friday 9:00-5:00pm PST.

Forms of payment
We accept Visa and MasterCard credit cards. We are happy to accept your personal check, however. shipping will be delayed up to five days from receipt of check to ensure the check clears. Sorry, we do not accept C.O.D. orders.

Phone your order
If you prefer not to submit your credit card or other information over the internet, you may phone us and we will take your order personally at 707-887-2825 Mon-Friday 9:00-5:00pm PST.

Order confirmation
After submission of your order, you will receive an email confirming your purchase.

Processing and credit authorization
Orders processed and credit authorized by 5:00 pm PST will be shipped within 48 hours, excluding weekends and holidays UNLESS specified on the item and subject to availability of the materials. Custom orders will be confirmed on an individual basis.

15% restocking fee
A 15% restocking fee is charged on all orders returned for credit or exchange exclusive of custom orders.

Website comments
We welcome any feedback you may have on our website. Report any problems, errors or confusion you may experience by emailing us at sitetrouble@alacartejewelry.com.

 

 

100% satisfaction guarantee
When you buy from Alacarte Jewelry.com you receive our no-risk, unconditional 30-day money-back guarantee. Please refer to our return policy for complete details.

We value your privacy
We do not sell or share our mailing list. From time to time we will email you with special promotions. You may opt of this at any time by emailing us at unsubscribe.

Your security is important to us
We use Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information during transactions, including your credit card number, name and address, to provide a safe, secure shopping environment.

Address verification service (AVS)
Another security feature is Address Verification Service (AVS). When you enter your billing address, it is verified against the address on file for that credit card number.

 

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